LANDBANK obtains 100% passing rate in ARTA Report Card Survey; 35 branches rated ‘excellent’

Friday, February 17, 2017

LANDBANK received a 100% passing rate in the 2016 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) conducted by the Civil Service Commission. The Bank garnered an overall national score of 88.14% or a “Good” descriptive rating.

Of the 100 LANDBANK branches surveyed, 35 were rated “excellent” which automatically qualifies them to the Citizen’s Satisfaction Center Seal of Excellence Award to be conferred by CSC, subject to a two-phase validation process.

Sixty-four branches were in turn rated as “good” and one as “acceptable”, which brings to 100 the total LANDBANK branches that passed the survey covering the period September to December 2016.

“We are pleased with the results of the latest ARTA Report Card Survey, which validates LANDBANK’s continuing effort to improve on the delivery of our services. This challenges us all the more to further strive for excellence and uphold the highest standards in serving our clients, especially the farmers and fishers and other priority sectors,” said LANDBANK president and CEO Alex V. Buenaventura.

The five LANDBANK branches which garnered the highest scores are:  San Isidro, Isabela (93.49); Camp Crame (93.34); Goa, Camarines Sur (92.91); Malabon (92.88) and Jaro, Iloilo (92.67).

The ARTA-RCS measures compliance with the provisions of Republic Act No. 9485 or the Anti-Red Tape Act of 2007 such as posting of the Citizen’s Charter, observance of “No Noon Break” policy, presence of a public assistance/complaints desk, and special lane for persons with disabilities, pregnant women, and the elderly, among others. It also evaluates agency performance and client satisfaction in relation to frontline service.