People's Freedom of Information Program

1. What is Freedom of Information or FOI?
 
The Freedom of Information (FOI) Program is the Government’s response to the call for transparency and full public disclosure of information. FOI is a government mechanism, which allows Filipino citizens to request any information about government transactions and operations, provided that it shall not put into jeopardy privacy and matters of national security.
The FOI mechanism for the Executive Branch is enabled via Malacañang Executive Order (EO) No. 2, series of 2016 that LANDBANK has adopted under EO No. 125, s. 2016 or People's Freedom of Information (PFOI) Manual.
 
2. Who can make an FOI request?
Any Filipino citizen can make an FOI Request.
 
3. What information can I ask for through FOI?
InformationRequests can be made for information, official records, and public records, pertaining to government official acts, transactions, or decisions required by law, executive orders, rules or regulations to be entered, kept and made publicly available by the Bank.
 
4. Can I ask information relating to my account/s or of other clients of the Bank? 
No.  FOI requests only cover public information or records. 
 
As a financial institution, LANDBANK is governed by applicable laws and regulations to protect client information. Thus, we do not disclose any information without consent and proper authorization. 
 
All requested information shall be made publicly available once granted in order to cater similar or duplicate requests.
 
Should you want to request for information about your LANDBANK account, you may direct your request via this link or contact our Customer Care Center thru the following:
 
24/7 Hotline : (02) 405-7000 / 1-800-10-405-7000 (PLDT – Domestic Toll Free) 
eMail: customercare@mail.landbank.com
 
5. Where do I find public information or records about LANDBANK?
As part of our commitment to transparency and good governance, LANDBANK regularly post information in its website. Please visit this link
 
6. What if I don’t find the information I need in the transparency seal, how do I make an FOI request?
 
a) You may download the LANDBANK FOI Request Form
 
c) Accomplish the form and attach valid Identification
 
b) Submit it to the following: 
 
Any LANDBANK Branch or Office Nationwide 
eMail: customercare@mail.landbank.com
 
7. How long will it take before I get a response?
The standard processing time is fifteen (15) working days.
 
8. Can an Agency extend the processing time?
Yes. In some instances, we may need more time to review your request and thereby extend the processing time. Under such circumstances, we will inform you of an extension, which shall not be longer than twenty (20) working days.
 
9. How much does it cost to make an FOI request?
There are no fees to make a request. But a reasonable fee maybe imposed for necessary costs, including costs of printing, delivery, reproduction and/or photocopying.