Experience Effortless Banking

VISION

By 2029, LIBI shall be one of the leading and most trusted insurance brokerage firms, with customer satisfaction as its top priority by leveraging technology to serve its clients, and increasing its competitiveness in the industry while contributing to global sustainability, United Nations Sustainable Development Goals (UNSDG), disaster resilience, and fostering equity and inclusivity.
 

MISSION

•  To provide accessible, competitively-priced and responsive insurance services to all LBP borrowers and clients.
•  To efficiently facilitate processing of insurance requirements of LBP.
 

CORE VALUES

•  Social Responsibility (Service to Community and Customer Satisfaction)
•  Excellence (Quality and Competitiveness)
•  Professionalism (Teamwork, Dedication, Commitment, Competence and Mutual Respect)
 

QUALITY POLICY

We are steadfast and viable institution where we exceed efforts to meet client’s expectations; embracing ourselves responsibility for institutional service commitment and aim for competence as we render services to be adhered to without any reservations or limitations. We also provide framework in setting quality objectives. We are also committed to always satisfied applicable requirements as required by the standard to ensure continual improvement of the quality management system.

We believed that "By 2029, LIBI shall be one of the leading and most trusted insurance brokerage firms in providing reliable insurance services accessible through digital platforms by all LBP units and direct clients.", and so therefore, we:
 

L ives' by the fundamentals and principles of Insurance Industry thru compliance on statutory and regulatory requirements as well as our Code of Conducts and Ethical Standards as we set the;

I deal institution that demonstrates respect for each other and holds ourselves accountable for appropriate behaviour while displaying a sound knowledge in our fields of operation;

B e courteous, resilient, patient and prompt upon redressing the clients's complaints at all times by;

I mplementing and maintaining its professional behaviour as we go the extra-mile to achieved clients' full satisfaction and will always welcome your feedback and input in order to continually improve our processes.

To achieve these objectives, we shall:

•   Provides framework for setting quality objectives
•   Includes a commitment to satisfy applicable requirements
•   Includes a commitment to continual improvement of the quality management system
 

QUICK LINKS

About Us
Company Profile
Vision and Mission
Citizen’s Charter
Names of Officials
Data Privacy Statement
Committee on Anti-Red Tape (CART) Directory

Products and Services
Life Insurance
Non-Life Insurance
Travel Insurance

Disclosures
Transparency Seal
Corporate Governance
Procurement