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Customer Care Assistant / Phone Banker

Salary/Job/Pay Grade: 4

Monthly Salary: Php 20,754

JOB DESCRIPTION:

  • Maintains positive customer relationships by ensuring high customer satisfaction level
  • Responsible for helping customers with questions or concerns regarding the Bank's products and services
  • Ensure all customer inquiries and concern thru phone and emails are satisfactorily managed, resolved and closed within agreed service level.

AREA

Head Office

UNIT / DEPARTMENT

Customer Care Department

YEARS OF EXPERIENCE

None

QUALIFICATIONS


Eligibility:

  • Civil Service Professional Eligibility/PD 907/RA 1080 or its equivalent

Education:

  • Any Bachelor's Degree

Competency:

  • Computer Literate
  • Fit and proper for the position, with due consideration to integrity/probity and diligence
  • Excellent oral and written communication skills, good problem-solving, analytical and decision-making skills
  • Fresh graduates are welcome to apply.

Interested applicants may directly send their applications with the attached requirements (Updated Resume, Copy of TOR & Civil Service Eligibility Certificate/PRC License) at LBPCAREER@mail.landbank.com/ LBPApplication@gmail.com with email subject, "Application for Customer Care Assistant / Phone Banker - NAME".


You may send your questions regarding this position through the following:

Personnel Administration Department - Recruitment Division
(02) 8522-0000 loc. 7224, 2904, 2902, 4219

By submitting your application requirements,  you hereby consent LANDBANK to process your personal data relative to your employment application in accordance with Data Privacy Act of 2012 and the Bank's Data Privacy Statement .

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LANDBANK CAREERS
LANDBANK aims to promote the Equal Employment Opportunity Principle(EEOP) in its Recruitment, Selection and Placement (RSP) process. It is the policy of LBP to strictly adhere to the principles of merit, fitness and equality. The selection of employees shall be based on their relative qualifications to ensure competent and efficient performance of the duties and assumption of responsibilities of the positions to which these personnel may be appointed.

LANDBANK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race,color, religion, political belief or affiliation, gender, ethnicity, age, height, weight, disability or any other form of prejudicial and arbitrary classifications
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Interested Applicants may also apply personally in the Head Office located at Recruitment Division 23rd Floor LANDBANK Plaza, 1598 M.H. Del Pilar corner Dr. J. Quintos Sts., Malate, Manila 1004 and bring the following:

Updated Copy of Resume

(1) 1x1 Picture

Transcript of Records (Original & Photocopy)

Civil Service Professional or 2nd Level Eligibility Certificate or its equivalent (e.g. PRC license (Original & Photocopy))

For Inquiries, you may contact us at 522-0000 local 2902, 2904, 7224 or email us at LBPCAREER@mail.landbank.com