For three years in a row, state-run Land Bank of the Philippines (LANDBANK) once again posted a 100% resolution rate for all concerns coursed through the Civil Service Commission’s (CSC) Contact Center ng Bayan (CCB) from January to December 2020, ranking first among the government agencies in the country.
The CCB serves as the public feedback mechanism of the CSC, designed to ensure that actions on public feedback are in compliance with the number of days government agencies are required to respond under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act signed in 2018.
“This recognition from the CSC underscores LANDBANK’s steadfast commitment towards customer satisfaction. Rest assured that we will continue to prioritize and address client concerns as part of providing the highest standard of customer service to the sectors we serve,” said LANDBANK President and CEO Cecilia C. Borromeo.
Aside from the CSC-CCB channel, LANDBANK clients may also send their comments or feedback to the Bank’s customer center hotline at (02) 8-405-7000 or at PLDT Domestic Toll Free 1-800-10-405-7000, or via email at customercare@mail.landbank.com.
LANDBANK is also working on expanding its customer touchpoints through a website chatbot where clients can either chat with a live agent or choose self-service options.
For more information about LANDBANK’s customer service channels, clients may follow the Bank’s official social media channels at @landbankofficial on Facebook and Instagram, @LBP_Official on Twitter, and @LANDBANK on Viber.
LANDBANK vows continued support to agri sector amid COVID-19 as loans reach P229.7-B in Q1
The Land Bank of the Philippines (LANDBANK) conveyed its steadfast commitment to provide responsive financing to farmers, fishers, and other players in the agribusiness value chain during the culmination of its Online Stakeholder’s Consultation Forum on April 22, 2021. LANDBANK President and CEO Cecilia C. Borromeo assured stakeholders of the Bank’s continued efforts in addressing emerging challenges and issues faced by clients in accessing agricultural credit amid the COVID-19 pandemic. “We welcome the issues raised and suggestions gathered from clients during the focus group discussions, and we commit to provide direct and time-bound solutions. Listening to the voice of the customer is high in our agenda as it helps us improve on the delivery of our products and services,” according to Borromeo. The Online Stakeholder’s Consultation Forum was conducted last March as a venue for knowledge sharing on concrete actions that will help LANDBANK improve the accessibility of its lending products and services, especially under the new normal. Online survey and focus group discussions were conducted to gain insights and suggestions from farmers and fishers, agri-input suppliers, aggregators and traders, processors, and wholesalers and exporters. The plenary session of the online forum was also attended by the LANDBANK Board of Directors and their alternates, namely Department of Agriculture (DA) Secretary William D. Dar, Department of Agrarian Reform (DAR) Undersecretary Luis Meinrado C. Pañgulayan, Department of Labor and Employment (DOLE) Undersecretary Benjo Santos M. Benavidez, Director Nancy D. Irlanda, Director Jesus V. Hinlo, Jr., Director Jaime L. Miralles, and Director Virgilio DV. Robes. Support to agriculture sector As of March 31, 2021, LANDBANK’s total loan portfolio to the agriculture sector grew by 4.8% to P229.70 billion from P219.24 billion last February. The increase is primarily attributed to a 9.5% rise in loans released to small, medium and large enterprises. This developed despite a recent report from the Bangko Sentral ng Pilipinas (BSP) that total outstanding loans of universal and commercial banks for production to agriculture, forestry, and fishing fell by 6.1% year-on-year in February. Of the P229.70 billion in total outstanding loans to the sector, P36.27 billion benefitted small farmers and fishers, cooperatives and farmers’ associations, rural financial institutions and other conduits. Small, medium, and large agribusiness enterprises were granted P143.11 billion, while P50.32 billion was channeled to support agri-aqua related projects of local government units (LGUs) as we as that of government-owned and controlled corporations (GOCCs). LANDBANK has assisted cumulatively 2,696,839 farmers and fishers nationwide as of end-March, recording increases of 14,147 beneficiaries from February and 25,990 for the first three months of the year. Just recently, LANDBANK announced it is doubling the available loan facility to support local hog producers and feed millers from P15 billion to P30 billion to finance stock repopulation and feed milling operations of stakeholders reeling from the adverse impact of the African Swine Fever (ASF). The funds will be available through the LANDBANK SWINE (Special Window and Interim Support to Nurture Hog Enterprises) Lending Program for commercial hog raisers registered as cooperatives or farmers’ associations, small and medium enterprises (SMEs), and large enterprises or corporations. This came following the directive from Department of Finance Secretary and LANDBANK Chairman Carlos Dominguez III for the state lender to double its support for hog raisers, feed millers, and other industry players dealing with supply shortfalls and retail price spirals of pork products. For more updates, please follow the official LANDBANK Facebook, Instagram and YouTube accounts (@landbankofficial), and Twitter (@LBP_Official); join our Viber community (@LANDBANK); or visit the LANDBANK website (www.landbank.com).
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DavSur power co-op taps P350-M LANDBANK loan to boost operations
DASURECO General Manager Ferdinand D. Canastra (center) and LANDBANK Davao del Sur Lending Center Head, Department Manager Arnel M. Caalim (leftmost), lead the P350-million loan signing on March 15, 2021 to enhance electric services in Davao del Sur and Davao Occidental. Joining them are (from left) DASURECO Finance Services Manager Alejandra B. Rosario and LANDBANK Account Officer Christian Harvey N. Wong and Account Assistant Ralph Rhester Encabo. DIGOS, Davao del Sur – Land Bank of the Philippines (LANDBANK) granted the Davao del Sur Electric Cooperative, Inc. (DASURECO) a P350-million credit line to augment its working capital for the continued provision of reliable, affordable, and uninterrupted electric services to consumer-members in Davao del Sur and Davao Occidental. The loan signing was led by DASURECO General Manager Ferdinand D. Canastra and LANDBANK Davao del Sur Lending Center, Department Manager Arnel M. Caalim on March 15, 2021. They were joined by DASURECO Finance Services Manager Alejandra B. Rosario and LANDBANK Account Officer Christian Harvey N. Wong and Account Assistant Ralph Rhester Encabo. The LANDBANK Davao del Sur Lending Center facilitated the loan application of DASURECO amid strict community quarantine protocols implemented in the region. “LANDBANK recognizes the vital role of our electric cooperative partners in providing essential public service for socio-economic growth, especially in the countryside. We will continue to support their financial requirements toward advancing inclusive local recovery and development,” said LANDBANK President and CEO Cecilia C. Borromeo. DASURECO General Manager Ferdinand D. Canastra welcomed the approval of the loan that will support the financing of three (3) additional power substations and rehabilitation of subtransmission lines. DASURECO will also use the loan to fund a new three-storey office building located in Barangay Cogon, Digos City. “The loan will help us pursue projects that will ensure power efficiency and reliability in the provinces we serve. It will also be a big help for us to provide a safe and convenient office building for our employees and consumers visiting us,” said General Manager Canastra. As a public utility provider, DASURECO is a partner in the National Government’s Rural Electrification Program, particularly in the provinces of Davao del Sur and Davao Occidental. The cooperative services many small farmers and fishers and supports their capacity for post-production and storage. As of December 31, 2020, DASURECO has a total of 205,568 active connections being served by six substations. It is categorized as a Mega Large Electric Cooperative with a AAA rating—the highest classifications conferred to an electric cooperative by the National Electrification Administration (NEA). LANDBANK continues to offer loans in support of developmental projects for the delivery of basic services and necessary infrastructure facilities. Interested cooperatives may contact the nearest LANDBANK Lending Center or Branch nationwide, or call LANDBANK’s customer service at (02) 8-405-7000 or at PLDT Domestic Toll Free 1-800-10-405-7000. Updates are regularly posted on the official LANDBANK Facebook, Instagram and YouTube accounts (@landbankofficial), Twitter (@LBP_Official), and in Viber Community (@LANDBANK), or in the LANDBANK website (www.landbank.com).
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LANDBANK Miagao Branch moves to new home
Miagao Mayor Macario N. Napulan (center) and LANDBANK West Visayas Branches Group Head, First Vice President Delma O. Bandiola (4th from left) lead the official inauguration and blessing of the newly-relocated LANDBANK Miagao Branch on March 22, 2021. With them are (from left) University of the Philippines-Visayas (UPV) Chancellor Dr. Clement C. Camposano, Iloilo Science and Technology University (ISAT U) President Dr. Raul F. Muyong, and LANDBANK Miagao Branch Head Rowena H. Areño. MIAGAO, Iloilo – From its former site inside the Fisheries Library Museum Building of the University of the Philippines-Visayas (UPV), the Land Bank of the Philippines (LANDBANK) Miagao Branch recently moved to a new site at Barangay Igtuba beside the Iloilo Science and Technology University (ISAT U) to better service the banking needs of clients. “LANDBANK remains committed to bringing quality products and services closer to our valued clients. The strategic relocation of the Miagao Branch is meant to better service the banking needs of our depositors and loan clients in the area, especially cooperatives, micro, small and medium enterprises, rural banks and LGU partners,” said LANDBANK President and CEO Cecilia C. Borromeo. Miagao Mayor Macario N. Napulan led the inauguration of the new branch on March 22, 2021, together with LANDBANK West Visayas Branches Group Head, First Vice President Delma O. Bandiola. They were joined by UPV Chancellor Dr. Clement C. Camposano, ISAT U President Dr. Raul F. Muyong, and LANDBANK Miagao Branch Head Rowena H. Areño. Mayor Napulan welcomed the move of LANDBANK which signified continued support for the municipality’s economic development. “I am very happy that one of the biggest banks in the country is located here in Miagao,” he said. For more updates, follow the official LANDBANK Facebook, Instagram and YouTube accounts (@landbankofficial), Twitter (@LBP_Official), or join the Viber community (@LANDBANK), and visit the LANDBANK website (www.landbank.com).
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