LAND BANK OF THE PHILIPPINES
patriotism, love of country, service to community, concern for environment, customer satisfaction, man for others, caring
equity, openness, fairness
leadership, quality, initiative, innovative, competence
integrity, mutual respect, teamwork, dedication, commitment, loyalty
We, the officers and employees of the Land Bank of the Philippines, pledge to:
Provide timely, competent and courteous service to you, our clients from Mondays to Fridays, without interruption, from 8:00 a.m. to 5:00 p.m. or beyond, when necessary;
Strictly comply with Bank service standards, and provide written explanation or personal visitation (if necessary), for any delay or impediment in the delivery of frontline services;
Recognize your comments, suggestions and needs; and thus immediately act and take corrective measures on your complaints upon receipt thereof, through our complaints handling system;
Always make available access to information on LANDBANK's policies, programs, activities and services through our website at www.landbank.com
We assure you the best customer service because you are very important to us.
FEEDBACK AND REDRESS MECHANISM
We value your comments, suggestions and needs. Please call our attention by:
Accomplishing the feedback form and drop it into the suggestion boxes located at the lobby of our Head Office at 1598 M. H. del Pilar cor. Dr. Quintos Sts., Malate, Manila and our branches/offices nationwide.
Talk to our customer service representatives 24/7 at telephone numbers (02) 405-7000, (02) 405-7170 or 1-800-10-4057000 (Domestic Toll Free).
Talk to our Employee Relations Department via Hotline number (02) 405-7660 during office hours.
Send your feedback through our website www.landbank.com, e-mail email@example.com or fax number 528-8408.
THANK YOU for assisting us to continuously improve our service.
LOANS FOR COOPERATIVES
LOANS FOR COUNTRYSIDE FINANCIAL INSTITUTIONS (CFIs)
MICROFINANCE PROGRAM FOR MFI-RETAILERS