CITIZEN’S CHARTER FOR PRODUCTS AND SERVICES
LANDBANK shall be the dominant financial institution in countryside development, committed to the highest standards of ethics and excellence in the service of the Filipino people.
We shall continue to provide timely financial and technical support for our farmers, fisherfolk and other priority sectors.
We shall deliver innovative products and services that are consonant with ecological enhancement and effectively address our clients’ needs.
We shall embody professionalism and integrity, providing our employees with a work environment that encourages growth and rewards excellence.
LANDBANK is committed to improving the lives of all its stakeholders and working with them to lead the country to economic prosperity.
OUR CORE VALUES
Patriotism, love of country, service to community, concern for environment, customer satisfaction, man for others, caring
Equity, openness, fairness
leadership, quality, initiative, innovative, competence
integrity, mutual respect, teamwork, dedication, commitment, loyalty
We, the officers and employees of the Land Bank of the Philippines, pledge to:
Provide timely, competent and courteous service to you, our clients from Mondays to Fridays, without interruption, from 8:00 a.m. to 5:00 p.m. or beyond, when necessary;
Strictly comply with Bank service standards, and provide written explanation or personal visitation (if necessary), for any delay or impediment in the delivery of frontline services;
Recognize your comments, suggestions and needs; and thus immediately act and take corrective measures on your complaints upon receipt thereof, through our complaints handling system;
Always make available access to information on LANDBANK's policies, programs, activities and services through our website at www.landbank.com
We assure you the best customer service because you are very important to us.
FEEDBACK AND REDRESS MECHANISM
We value your comments, suggestions and needs. Please call our attention by:
Accomplishing the feedback form and drop it into the suggestion boxes located at the lobby of our Head Office at 1598 M. H. del Pilar cor. Dr. Quintos Sts., Malate, Manila and our branches/offices nationwide.
Talk to our customer service representatives 24/7 at telephone numbers (02) 405-7000, (02) 405-7170 or 1-800-10-4057000 (Domestic Toll Free).
Talk to our Employee Relations Department via Hotline number (02) 405-7660 during office hours.
THANK YOU for assisting us to continuously improve our service.