- Log-in to www.lbpiaccess.com
- Click on the "Report of Lost/Stolen ATM Card" link under "Features" which can be found on the upper right part of the screen.
- LANDBANK Mobile Banking Application (MBA)
- Open and Log-in to the MBA
- Click More
- Select Mobilock
- Select the account you wish to lock
- Lock the account and click submit
For more information please visit this link on our website: https://www.landbank.com/MBA-Mobilock.
- Thru LANDBANK Phone Access:
- Call Customer Care Hotline - • 8405-7000 (Metro Manila) / 1800-10-405-7000 (PLDT Toll Free Number)
- Press "2" for more LANDBANK Phone Access Services
- Enter your 10-digit Account Number
- Enter your 4-digit Telephone Access Number/ATM PIN
- Press "2" to report lost or stolen card
- Wait for the system to prompt for the acknowledgement number as proof that your card has been successfully blocked / tagged as "hot card".
Card replacements may be requested at your branch of account. Please take note of the following requirements:
• Notarized Affidavit of Loss
• At least 1 Valid ID
• Card Replacement Fee https://www.landbank.com/node/3683
For branch contact details, you may access our website at https://landbank.com/find-us.