In pursuit of its policy for quality, LANDBANK measures its ability to deliver products and services that effectively address the needs and meet the expectations of customers. Thus, for a period of three years from 2018 to 2020, LANDBANK commissioned the services of a third-party research firm, The Nielsen Company (Philippines), Inc., to conduct a Nationwide Customer Satisfaction Survey (NCSS) among different customer segments such as depositors and clients of the Bank’s lending, e-banking, treasury, and trust banking units. By using face-to-face interviews and online surveys, the NCSS intended to capture customer sentiments and measure the overall customer satisfaction level regarding the delivery of the Bank’s various products and services. However, with the COVID-19 situation in 2020, telephone interviews were adopted as the main methodology as a safety precaution for both the interviewers and interviewees. The results of the survey served as bases for continuous customer service and corporate improvement initiatives, as well as business growth for LANDBANK. In 2020, NCSS surveyed 2,280 randomly selected customer-respondents. The result of the survey showed an overall customer satisfaction rating of 90%. The annual customer satisfaction survey results are submitted to the LANDBANK Management Committee and the LANDBANK Board of Directors as part of the Bank’s commitment to listen to the voice of the customer and in compliance with the performance agreement and client satisfaction measurement required by the Governance Commission on GOCCs and the Anti-Red Tape Authority, respectively.
READ MORELANDBANK, as a government financial institution, is a big family with a diverse human resource. The Bank adheres to the Equal Employment Opportunity Principle mandated by the Civil Service Commission in all of its HR systems, namely, Recruitment, Selection and Placement, Learning and Development, Performance Management, and Rewards and Recognition.
READ MOREThe LANDBANK Board of Directors were provided with updates on anti-money laundering and corporate governance to strengthen their oversight functions. They also attended webinars on functional/technical operations as part of their continuing education. On the other hand, the Bank’s senior officers enhanced their leadership and functional/technical competencies through webinars. On employee development, they continue with their mentoring activities amidst the pandemic, maximizing the power of technology, under the Bank’s mentoring program, GROWing NxtGen Leaders. They covered topics on leadership and functional/technical areas. The Learning and Development programs they had in 2020 are listed below:
READ MOREThis Safeguards Framework Manual of the Carbon Finance Support Facility (CFSF) was developed to serve as LBP's guidebook in the developing and implementing of Clean Development Mechanism (CDM) projects under the CFSF, through the assistance of the World Bank.
READ MOREThe LANDBANK Franchising Lending Program was crafted to provide credit assistance to qualified players in the franchising industry, particularly the franchisees and franchisors. This will also enable the Bank to support the franchising sector and promote inclusive growth.
READ MOREThe LANDBANK Sustainable Multi-dimensional Approach using Revolutionized Technologies (SMART) in City Development Lending Program aims to promote sustainable, high-quality living, and efficient economies in cities and local governments across the nation. The Program provides financial support for the development of intelligent communication technology in infrastructures and everyday digital applications toward creating a more interconnected network of industries and communities with a highly open environment for vital information exchange. Based on the framework for the ASEAN Smart Cities of 2018, the SMART in City Development Program complements the sustainable development thrust of the National Government, aiding in finding solutions for overpopulation and poverty alleviation in urban communities.
READ MOREFemale-Initiated Livelihood and Investment Projects via INclusive Financing to Accelerate Entrepreneurial Growth Lending Program This program aims to provide credit support to women in their business ventures such as traditional trade, e-commerce business, and food services activities, among others. It will also further enhance their business management, marketing, production, accounting, financial and even info-tech skills through LANDBANK’s provision of trainings in coordination with LCDFI and training providers such as TESDA and DTI.
READ MOREAs of Tue, June 17, 2025
| Buying | Selling | |
|---|---|---|
| USD | 56.3 | 56.8 |
| JPY | 0.383574 | 0.398452 |
| EUR | 64.191272 | 66.674566 |
| GBP | 75.381029 | 78.29721 |
| HKD | 7.146307 | 7.678735 |
As of Mon, June 16, 2025
| UITF | NAVPU |
|---|---|
| Cash Management Fund | 1.566753 |
| Money Market Fund | 1.317977 |
| Money Market Plus Fund | 1.230412 |
| PERA Money Market Fund | 1.027795 |
| Medium-Term Bond Fund | 2.481322 |
| Bond Fund | 2.027174 |
| PERA Bond Fund | 1.200106 |
| Balanced Fund | 2.670914 |
| Growth Fund | 2.613821 |
| Alpha Equity Fund | 3.090466 |
| Blue Chip Equity Fund | 0.974594 |
| Equity Fund | 0.814738 |
| High Dividend Equity Fund | 1.020467 |
| US$ Money Market Fund | 1.437864 |
| Global $ Fund | 1.539713 |
