Citizen's Charter

LAND BANK OF THE PHILIPPINES

CITIZEN'S CHARTER

VISION-MISSION

CORE VALUES

SOCIAL RESPONSIBILITY

patriotism, love of country, service to community, concern for environment, customer satisfaction, man for others, caring

TRUST

equity, openness, fairness

EXCELLENCE

leadership, quality, initiative, innovative, competence

PROFESSIONALISM

integrity, mutual respect, teamwork, dedication, commitment, loyalty

PERFORMANCE PLEDGE

We, the officers and employees of the Land Bank of the Philippines, pledge to:

• Provide timely, competent and courteous service to you, our clients from Mondays to Fridays, without interruption, from 8:00 a.m. to 5:00 p.m. or beyond, when necessary;
• Strictly comply with Bank service standards, and provide written explanation or personal visitation (if necessary), for any delay or impediment in the delivery of frontline services;
• Recognize your comments, suggestions and needs; and thus immediately act and take corrective measures on your complaints upon receipt thereof, through our complaints handling system;
• Always make available access to information on LANDBANK's policies, programs, activities and services through our website at www.landbank.com

We assure you the best customer service because you are very important to us.

FEEDBACK AND REDRESS MECHANISM

We value your comments, suggestions and needs. For feedback and suggestions, please:

• Talk to our Public Assistance and Complaints Desk Officer;

• Accomplish our feedback form and drop it in the suggestion box located at the lobby;

• You may also call our:

24/7 Customer Service Representatives:

(02) 405-7000 or 1-800-10-405 7000 (Domestic Toll Free)

• Visit our website:

www.landbank.com

• E-mail us:

customercare@mail.landbank.com

• Write us:

LANDBANK Customer Care Center

28/F. LANDBANK Plaza

1598 M.H. del Pilar corner Dr. J. Quintos Streets Malate, Manila 1004

Thank you for assisting us to continuously improve our service.