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Citizen's Charter


I. MANDATE The Land Bank of the Philippines (LANDBANK) is the official depository bank of the National Government. As a government financial institution, it operates with the constant goal of financial viability, delivering on its promise of excellence with its bank offerings and public service. LANDBANK simultaneously serves to fulfil its social mandate of promoting countryside development, helping spur credit activity and financial inclusivity for rural folks and communities. Through its commercial activities as well as developmental programs and initiatives, LANDBANK is able to strike a balance between sustainable profitability and progress for all its stakeholders, including the unbanked and unserved across the nation. II. VISION By 2023, LANDBANK shall be the leading universal bank that promotes inclusive growth, especially in the unbanked and underserved areas, through the delivery of innovative financial products and services powered by digital banking platforms. III. MISSION To our Clients and Publics: We provide accessible and best technology solutions to deliver timely and responsive financial and support services to meet the needs of our clients, especially Small Farmers and Fishers (SFFs), Micro, Small and Medium Enterprises (MSMEs), Countryside Financial Institutions (CFIs), Local Government Units (LGUs) and government agencies, while promoting sustainable development anchored on good governance. To our Employees: We are the employer of choice. We develop and nurture talents who exemplify the highest standards of ethics, social responsibility and service excellence. We support diversity and cultivate a healthy work environment with equal opportunity for professional growth and advancement.

LAND BANK OF THE PHILIPPINES
CITIZEN'S CHARTER

VISION-MISSION
CORE VALUES

SOCIAL RESPONSIBILITY

patriotism, love of country, service to community, concern for environment, customer satisfaction, man for others, caring

TRUST

equity, openness, fairness

EXCELLENCE

leadership, quality, initiative, innovative, competence

PROFESSIONALISM

integrity, mutual respect, teamwork, dedication, commitment, loyalty

IV. SERVICE PLEDGE:
We commit to:
1. Help customers grow by putting them first;
2. Listen and understand customer needs;
3. Value customer feedback/voice and ensure they are at the heart of everything we do;
4. Explore ways to efficiently address customer needs and requirements;
5. Deliver quality, accessible, reliable products and services that help achieve financial goals;
6. Take ownership and pride in what we do;
7. Act promptly and deliver what is promised;
8. Delight customers by exceeding their expectations;
9. Consistently base our performance on the highest standards of ethics and excellence; and
10. Serve with competence, professionalism, and utmost respect at all times

FEEDBACK AND REDRESS MECHANISM

We value your comments, suggestions and needs. For feedback and suggestions, please:

  • Talk to our Public Assistance and Complaints Desk Officer;
  • Accomplish our feedback form and drop it in the suggestion box located at the lobby;
  • You may also call our:

24/7 Customer Service Representatives:

(02) 8-405-7000 or 1-800-10-405 7000 (Domestic Toll Free)

 

Visit our website: www.landbank.com

E-mail uscustomercare@mail.landbank.com

Write us:
LANDBANK Customer Care Center
32/F. LANDBANK Plaza
1598 M.H. del Pilar corner Dr. J. Quintos Streets Malate, Manila 1004

Thank you for assisting us to continuously improve our service.

LANDBANK supports Ease of Doing Business and Efficient Government Service Delivery Act of 2018

LBP Citizen's Charter 2020 (2nd edition)

00. List of Services
01. Agrarian Services
02. Branch Banking Services
03. Conditional Cash Transfer Services
04. Credit Card Services
05. e-Banking Services
06. Lending Services
07. Remittance Services
08. Treasury Services
09. Trust Services
10. Operations and Admin Support Services
11. Feedback and Complaints
12. List of Offices